Patient Experience Management
Summary of the course
Effective communication in all departments to provide a high standard of services to patients & Relatives.
Effective CRM for patients & Relatives.
Patient Satisfying and patient delighted
Course Details
- Reservation and booking cycle.
- Call Center
- Attending and examination by treating Doctor.
- ER accepting credit/ cash patient and treatment
- Admission Cycle and booking room.
- Discharging patients process,
- PR in Health care
- Patient billing cycle (cash/ credit )
- Customer Relationship Management in Healthcare.
- The patient complains and quick responsiveness.
Number of lectures : 2 Lecture
Duration of the course : 05:32:50 hour
Course content
Inquiries about the training course
Lectures of the training course
Eslam Ahmed Gaber
Eslam Gaber graduated from Faculty of Commerce Cairo University 2008, He started his career path in Health care Management. He joined As-Salam International Hospital in 2009 and promoted in many departments in Finance, Marketing, Business Development, and Customer Relations, During his career he established a great relationship with Medical Directors and perfect reputations in Hospitals, Health care organizations, Syndicates and Multinational Healthcare insurance organization such as Globemed-MedGulf-Cigna International -Metlife-Allianze-Bupa-Axa-Aetna.In November 2017 he joined Dar Alfouad Group and establishing the Contracts Department in Nasr city Branch and he became a Head of the department . He always eager to develop Medical insurance vision therefore, he is studying MBA in major of Marketing to make a link between Modern Marketing Theory and Implementing in the Health care sector.
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Lecturer
- Eslam Ahmed Gaber
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Duration of the course05:32:50
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Number of lectures2 Lecture
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the languageArabic
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TestimoniesYes